Draft — pending legal review
This document is a draft and is being reviewed by lawyers. It may change before Vivaham launches.
If you have a complaint about Vivaham — about content or a member, about how your personal data is handled, or about these policies — you can write to our Grievance Officer. This is in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
- Operator
- HappyChases Media Works (OPC) Private Limited
- Address
- HappyChases, Kursi Cowork, 3rd Floor, LK Logistics and Corporate Park, Raipur, Chhattisgarh 492015, India
- Grievance Officer
- Saina Bisht
- saina.bisht@happychases.com
What to include
- Your name and the mobile number registered on Vivaham (if you are a member).
- What happened, and when.
- A link to, or description of, the profile, message or content concerned. Please do not attach ID documents.
- What you would like us to do.
How quickly we respond
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receiving it.
- Where the law requires faster action on a request to remove content — for example, content showing a person’s private areas or nudity, or impersonating someone — we act within the shorter time the law sets.
If you are not satisfied
- For complaints about content or our decisions as an intermediary, you may appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision.
- For complaints about your personal data, after first writing to us, you may complain to the Data Protection Board of India.
If someone is in danger, do not wait for a reply — call 112. Women Helpline: 181. Childline: 1098.
See also our Privacy policy and Terms of use.